Training & Support


The Mac Tools TLC programme

At Mac Tools we offer a comprehensive training and development programme:

  • Training – 2 weeks initial training based in UK headquarters
  • Launch – the following 2 weeks to launch and establish your business within the territory
  • Coaching – your 12-month coaching programme

Train - Your 2 weeks residential training will cover everything you need to run your business

  • The Mac Way
  • Product Knowledge
  • Business Knowledge
  • Your personalised operating system
  • Selling and collecting confidently
  • Plus much, much more

Launch – 2 weeks of daily support from your dedicated business manager

  • Growing your customer base
  • Merchandising your van
  • Managing your daily route plans
  • Using promotions
  • Supporting a successful start

Coaching - your 12-month ongoing coaching programme

  • Ongoing quarterly meetings with your business manager
  • Business growth planning

Support - ongoing support from the MAC Tools team

  • Professional marketing support
    • Free of charge flyers and catalogues to drive sales
    • Product launches showing the latest in innovation
  • Business support
    • Dedicated Field Manager
    • Customer services team
    • Accounts and Credit support teams

The training was superb and in terms of support, there’s always someone at the other end of the phone such as customer
services, the tech team and the franchise team. It means you don’t have to keep customers waiting if there are any
problems. I also know the franchisees around me well – it’s a bit like a family and it’s nice to know you’re now the only
one out there!

Anthony Halsey

Mac Tools Paignton